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We operate exclusively online to pass significant cost savings directly to our customers. By eliminating the expenses associated with physical showrooms or trade counters, we can focus on offering high-quality products at the most competitive prices.
Our goal is to provide the best value to all customers, regardless of background or industry, ensuring that everyone benefits from the same affordable pricing. This approach allows us to streamline operations and keep costs low while still delivering excellent service and support through our online platform.
We don’t currently offer phone support, as we’ve found that handling all inquiries via email provides a more effective and efficient service. By using email, we can maintain a clear and accurate record of every interaction, which helps avoid any misunderstandings and ensures accountability.
This allows us to track issues more thoroughly, provide more consistent responses, and follow up easily if needed. You can always reach us with any questions at helpdesk@ioelectrics.co.uk, and our team will respond promptly.
To cancel an order, please email us as soon as possible at helpdesk@ioelectrics.co.uk. Be sure to include your order number and specify whether you wish to cancel the entire order or just certain items. Once we receive your request, we’ll process it promptly and send you a confirmation when the cancellation is complete.
The full process is outlined in our Refund Policy, however a brief summary is below.
We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item. The item must be in its original condition and packaging to be eligible for return.
To initiate a return, please visit the Returns and Cancellations page on our website. If your return is approved, we will provide instructions on how and where to send your package. Please note that items sent back without an approved return request will not be accepted.
For any return-related questions, feel free to contact us at Returns@ioElectrics.co.uk.
We aim to get your order to you as soon as possible, but delivery times can vary depending on your location and the items you've ordered.
Typically, standard delivery takes between 3-5 business days. However, some orders may arrive sooner, while others could take a little longer. You will receive a confirmation email with tracking details once your order has been dispatched, allowing you to monitor its progress.